OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Thank you for your detailed inquiry! We use industrial-grade photographic equipment to shoot, but there may be a slight color difference between different displays, all products have been three times the size of the calibration (error ≤ 0.5cm), the details page contains 1:1 ratio reference chart. Support 72 hours after arrival to apply for third-party material testing. Signed within 7 days if found process differences, free of evidence return and bear the cost of shipping.

How can I return an item?

For returns or exchanges, please contact customer service, WhatsApp

How long will it take for my order to arrive?

Total delivery time = processing time + shipping time

(not including customs delays, weekends, holidays, and any unforeseen circumstances)

Delivery Time

  • Order Processing: 2-5 Business Days.
  • Express Shipping Time (Fedex / DHL ): 6-8 Business Days.
  • Standard Shipping Time: 7-20 Business Days.
INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS